Shipping policy

SHIPPING POLICY

  1. All Orders above ₹799/- (Indian Rupees Seven Hundred and Ninety Nine only) shall be eligible for Free Delivery within India for select pin codes. Such amount of order is further subject to the billing value or sub-total order value after discount.
  2. Orders are generally dispatched within 12 working   hours of order placement with an estimated delivery timeline of 10 to 15 working days from the date of dispatch.
  3. The delivery timeline may vary depending on the delivery partner and location.
  4. It is your responsibility to provide accurate and complete shipping information at the time of purchase. Please ensure the shipping address provided avoids any delivery delays or misplacements. We will not be held responsible for any loss or mis delivery resulting from an incorrect or incomplete address provided by you.
  5. Our international delivery partner, DHL/FedEx might not deliver orders on weekends.
  6. In certain states/cities/zones, local authorities, state or municipal agencies may levy an additional amount as entry fee. Additionally, Customs Department in Italy, Costa-Rica and Czech Republic may have begun charging an additional amount as custom clearance fee.
  7. We strive to ensure such shipments are delivered timely, subject to the additional charge either in the form octroi, local inward taxes and levies or custom clearance fees as applicable will have to be borne by the customer at actuals.
  8. Please note that we are not responsible for any customs clearance delays or additional charges incurred during the importation of your order.
  9. We strive to ensure timely delivery. However, certain circumstances beyond our control may cause shipment delays or exceptions. These may include, but are not limited to, severe weather conditions, natural disasters, transportation disruptions, or unforeseen incidents. Any known delays or exceptions under our control shall be communicated and resolved promptly.
  10. In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately at + 91 97020 24236 We shall endeavour co-ordinate with the concerned shipping carrier to investigate the matter and, if necessary and possible, initiate a claim process. Please note that the resolution of lost or damaged shipments may take time, and we appreciate your patience throughout the process.